terms and conditions
we are able to send products, ordered from the web shop, to countries in the eu, Norway, usa, canada, mexico, sOUTH AFRICA AND AUSTRALIA. if you want to order to another country/region, please send a mail to: orders@viper-flex.com
Payment
www.viper-flex.com accept payment with the following cards:
Payment will be deducted from your account when the item is shipped.
All amounts are in Danish Kroner (DKK) and are VAT included.
www.viper-flex.com uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that nobody cannot read or get access to your information.
shipping costs and delivery times
Denmark:
- All purchases for DKK 1.600, – and up, VAT incl. will be delivered free of charge (GLS to the nearest package store). Delivery time 1-3 working days.
- For purchases less than 1.600, – DKK VAT incl.: GLS – DKK 75,00 VAT incl. Delivery time 1-3 working days.
Other countries in EU:
- All purchases of Shooting Sticks will be delivered free of charge with UPS. Delivery time up til 5 working days.
- For purchases of Single Legs: DKK 125,00 VAT incl. Delivery time up til 5 working days.
Norway:
- All purchases: UPS – DKK 275,00 VAT incl. Delivery time up til 5 working days.
USA, Canada, Mexico, South Africa and Australia:
- All purchases: UPS and DHL – extra cost for shipping overseas. Delivery time up til 8 working days.
Delivery times above are for items in stock. If a product is sold out / expired, you will be contacted by our customer service by email or phone.
Warranty
There is 2 years of warranty on products purchased at www.viper-flex.com. The right of claim is given in accordance with the Purchasing Act, including material and material defects found on the normal use of the product. The warranty does not cover errors, damages or wear and tear, directly or indirectly, due to improper operation, poor maintenance, violence or unauthorized intervention.
Claims about defects that should be detected by the usual inspection of the product must be notified to you within a reasonable period of time, within two months after you have found any defects or defects, and as soon as possible discovered. The item can then be returned to our webshop for repair or replacement / refund.
Once the item is returned to us and if the claim is approved, the item will either be repaired, switched to another, or you will receive the purchase price refunded to your account. We always reserve the right to repair the item. You must pay the return costs yourself. Please remember to send a copy of your receipt for the purchase of the item. We do not receive packages sent on demand.
Would you like to use your warranty, please contact us by mail at customerservice@viper-flex.com. In the notice, please let us know clearly that you wish to use your warranty.
Cancellation
A full return of 14 days is given on products purchased at www.viper-flex.com. The period is counted from the day you received the order. Your expenses associated with the purchase incl. Shipping costs are refundable. The shipping costs associated with the return must be paid by yourself.
Cancellation of purchase must be notified to us no later than 14 after the purchase and from the cancellation you must return the delivery within 14 days.
You are liable only for any deterioration of the value of the item due to handling, other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.
If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.
In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use. It is therefore a condition that the goods are returned in the same state as when you received it.
If you wish to make use of your right of withdrawal, please contact us by mail at customerservice@viper-flex.com. In the message, please let us know clearly that you wish to use your right of withdrawal.
Claims – overview and links:
Would you, against our expectations, not be satisfied with the service we have given you, you can fill a claim, to Konkurrence- og Forbrugerstyrelsens Center for Klageløsning (claims), Carl Jacobsens Vej 35, 2500 Valby. You can do it via www.forbrug.dk.
The EU Commission’s online complaint portal can also be used for sending a claim. This is especially relevant if you are a resident of another EU country. Claims are submitted here: http://ec.europa.eu/odr. When submitting a claimt, please c-c our e-mail info@viper-flex.com.
PRIVACY POLICY
When ordering products, please state your name, address, telephone number and e-mail address. This information will be used for delivery of your order as well as for sending order confirmation and delivery status.
We understand and respect the importance of privacy on the Internet. Therefore, we do not disclose information about our customers to third parties unless necessary to implement a transaction.
No personal data recorded on www.viper-flex.com will be transferred, sold or made available to third parties at any time. All information transmitted or stored is not encrypted, but is stored in a safe manner and is only available to trusted employees at www.viper-flex.com
As a registered person you always have the opportunity to get insight and you can object a registration in accordance with the rules of the Personal Data Act.
USE OF COOKIES
Cookies are used at www.viper-flex.com. These are primarily used to store simple information that helps improve the convenience of the web shop. You can also choose when you order, that your contact information to be saved for the next time you order, so your next purchase will be faster for you (this is optional). It is therefore important that you have enabled cookies in your browser when you shop on our web page. You can always delete stored cookies on your computer afterwards.
We use cookies for the following purposes:
Technical functionality so we can remember your preferences, including cookies for marketing purposes.
Traffic Measurement, so we know how many people visit our site.
Behavioral, individually targeted advertising so we can show you the products that we assume are most relevant to you.
COMPANY INFORMATION
www.viper-flex.com is the official online business of Viper Flex Aps.
Our address is:
Viper-Flex ApS
Industrivej 47C
4683 Rønnede
Mail: info@viper-flex.com
Tel: +45 4014 5610
www.viper-flex.com
VAT No: 39188147